FREQUENTLY ASKED QUESTIONS
Q. Where are you located?
We are based in North Richland Hills,Texas and have been printing for the Modeling / Talent Industry
locally for the last 10 years. In order to expand our services to the
Talent Industry nationwide, we have unveiled the most innovative on-line ordering system ever
designed; catering specifically to the printing needs of the Model
and Talent Industry – HeadShots2Go.com.
Q. What are your hours of operation?
We are open Monday thru Friday 8am - 5pm CST.
* HOLIDAY HOURS *
Wednesday, Nov. 23rd - close at 3pm
Thursday, Nov. 24th - closed
Friday, Nov. 25th - closed
Any orders submitted after 3pm Wednesday will not be processed until Monday, Nov. 28th
Friday, Dec. 23rd - close at 3pm
Monday, Dec. 26th - closed
Any orders submitted after 3pm Friday will not be processed until Tuesday, Dec. 27th
New Year’s Day
Monday, Jan. 2nd - closed
Any orders submitted after 3pm Friday will not be processed until Tuesday, Jan.3rd
Q. How are your turnaround times calculated?
The clock starts with every order that is placed before 2 pm CST. Monday-Friday. 24 hours is 1 day. If you need SAME DAY service, you must have your order in by 10 am CST. If you place an order online after business hours or over the weekend we will start your job the next business day.
Q. Since you are in
Texas, will it take longer to get my prints?
Not at all. Our normal service
time is 2 days in lab; we also have a 1 day and SAME DAY service
available. Since you are easily building your own products online,
all we will need to do is color correct the image and print it. This
makes for lightning fast service. Choosing FedEx Overnight in your
shipping options could have it in your hands the next day.
Q. I'm not the most
advanced in the computer skills area, do I have to order on-line?
Absolutely Not! We have
forms available to download; you may fax, email, or snail mail, if
you prefer. Now, having said that, if you can type your name and
drag a picture across the screen, you can use HeadShots2Go.com.
The Help Videos section will
demonstrate how user friendly we have designed this site. Click Here
Q. What types of
equipment do you use for printing?
You demand the best
quality. To meet those expectations, we have chosen the Fuji Frontier
Mini Lab system for our True Photographic products; and the HP Indigo
Digital Printing Press for everything else. Fuji and Hp Indigo are
worldwide leaders in technology and innovation. Their equipment is
second to none for this application. We DO NOT use any Toner based
printers or Inkjets.
Q. What are the paper
types you print on?
Most of our products have
numerous paper options. Here is a brief description of each:
Matte / Gloss Photo Paper
is a genuine professional photographic paper that we image to. True
Photographic prints are continuous tone and are NOT inkjet.
10 pt C1S is a cover weight stock
that is coated on 1 side (C1S). 10pt. is standard on Digital Litho Headshots.
12 pt C1S is heavier and
is standard on Business Cards, CompCards, PostCards and Portfolio
prints. Double sided products are printed on a C2S (coated 2 sides).
Q. What file types can you work from?
14 pt C2S is even heavier
and is available for many of our products.
130 lb. Uncoated Super
Smooth is a heavy uncoated cover weight stock that is silky smooth.
130 lb. Ice Pearlescent
is a heavy cover weight stock that has a pearlescent shimmer.
Q. Can I get my resume printed on the back of my headshots?
Yes you can. Upload your color or b/w PDF to your Image Library, drag it into page 2 of the template (not available on True Photographic prints), position it and proceed to order. It's that simple!
Q. I don't see my
Agency's templates... can I get them into your system?
Yes, you can. Show the
site to your Agency and have them contact us. We will quickly work
with them to place their personalized templates online.
Q. What happens if there
is a mistake on my order?
If we make a mistake on
your order we will re-print the order and ship it to you at our cost.
By using the Creative
Headshot Designer Studio on-line, you acknowledge that you are
responsible for the spelling of your name and information as well as
the accuracy of the template you have chosen. If you are not certain
that your Agency's template is current, please contact your agency
before proceeding. HeadShots2Go will update the template upon hearing
from the Agency's authorized representative.
As part of our service,
HeadShots2Go will color correct your files as needed. On occasion we
receive photography that just can not be made to look good. If the
image you get from the photographer is extremely light, it will
probably print too light. This is not a “mistake” that warrants a
re-print. If you have the time and would like to check color, we do offer color proofs through our Retouching Services.
Your image is your business; choose your photographer carefully.
Q. Do you have a price list?
You can get a realtime estimate for your job by using the Instant Price calculator. You will find the calculator located next to the shopping cart at the top of the screen.
We accept many different file formats. Here are some of the most common: JPG, TIF, PSD, PDF, AI
Q. What about nude pictures or pornography, do you print material like that?
No. We reserve the right to refuse to print any material
that we determine to be profane, obscene, suggestive or pornographic.
All such material will also be deleted from your image library. We want to be your lab. Please, keep your clothes on!