FREQUENTLY ASKED QUESTIONS

Q. Where are you located?

We are based in North Richland Hills,Texas and have been printing for the Modeling / Talent Industry locally for the last 10 years. In order to expand our services to the Talent Industry nationwide, we have unveiled the most innovative on-line ordering system ever designed; catering specifically to the printing needs of the Model and Talent Industry – HeadShots2Go.com.

Q. What are your hours of operation?

We are open Monday thru Friday 8am - 5pm CST.

* HOLIDAY HOURS *

Thanksgiving

Wednesday, Nov. 23rd - close at 3pm

Thursday, Nov. 24th - closed

Friday, Nov. 25th - closed

Any orders submitted after 3pm Wednesday will not be processed until Monday, Nov. 28th

Christmas

Friday, Dec. 23rd - close at 3pm

Monday, Dec. 26th - closed

Any orders submitted after 3pm Friday will not be processed until Tuesday, Dec. 27th 

New Year’s Day

Monday, Jan. 2nd - closed

Any orders submitted after 3pm Friday will not be processed until Tuesday, Jan.3rd

Q. How are your turnaround times calculated?

The clock starts with every order that is placed before 2 pm CST. Monday-Friday. 24 hours is 1 day. If you need SAME DAY service, you must have your order in by 10 am CST.  If you place an order online after business hours or over the weekend we will start your job the next business day.

Q. Since you are in Texas, will it take longer to get my prints?

Not at all. Our normal service time is 2 days in lab; we also have a 1 day and SAME DAY service available. Since you are easily building your own products online, all we will need to do is color correct the image and print it. This makes for lightning fast service. Choosing FedEx Overnight in your shipping options could have it in your hands the next day.

Q. I'm not the most advanced in the computer skills area, do I have to order on-line?

Absolutely Not! We have forms available to download; you may fax, email, or snail mail, if you prefer. Now, having said that, if you can type your name and drag a picture across the screen, you can use HeadShots2Go.com.

The Help Videos section will demonstrate how user friendly we have designed this site.
  Click Here

Q.
What types of equipment do you use for printing?


Y
ou demand the best quality. To meet those expectations, we have chosen the Fuji Frontier Mini Lab system for our True Photographic products; and the HP Indigo Digital Printing Press for everything else. Fuji and Hp Indigo are worldwide leaders in technology and innovation. Their equipment is second to none for this application. We DO NOT use any Toner based printers or Inkjets.

Q. What are the paper types you print on?

Most of our products have numerous paper options. Here is a brief description of each:

Matte / Gloss Photo Paper is a genuine professional photographic paper that we image to. True Photographic prints are continuous tone and are NOT inkjet.

10 pt C1S
is a cover weight stock that is coated on 1 side (C1S). 10pt. is standard on Digital Litho Headshots.

12 pt C1S is heavier and is standard on Business Cards, CompCards, PostCards and Portfolio prints. Double sided products are printed on a C2S (coated 2 sides).

14 pt C2S is even heavier and is available for many of our products.

130 lb. Uncoated Super Smooth is a heavy uncoated cover weight stock that is silky smooth.

130 lb. Ice Pearlescent is a heavy cover weight stock that has a pearlescent shimmer.


Q. Can I get my resume printed on the back of my headshots?

Yes you can. Upload your color or b/w PDF to your Image Library, drag it into page 2 of the template (not available on True Photographic prints), position it and proceed to order. It's that simple!

Q. I don't see my Agency's templates... can I get them into your system?

Yes, you can. Show the site to your Agency and have them contact us. We will quickly work with them to place their personalized templates online.

Q. What happens if there is a mistake on my order?

If we make a mistake on your order we will re-print the order and ship it to you at our cost.

By using the Creative Headshot Designer Studio on-line, you acknowledge that you are responsible for the spelling of your name and information as well as the accuracy of the template you have chosen. If you are not certain that your Agency's template is current, please contact your agency before proceeding. HeadShots2Go will update the template upon hearing from the Agency's authorized representative.

As part of our service, HeadShots2Go will color correct your files as needed. On occasion we receive photography that just can not be made to look good. If the image you get from the photographer is extremely light, it will probably print too light. This is not a “mistake” that warrants a re-print. If you have the time and would like to check color, we do offer color proofs through our Retouching Services.

Your image is your business; choose your photographer carefully.


Q. Do you have a price list?

You can get a realtime estimate for your job by using the Instant Price calculator. You will find the calculator located next to the shopping cart at the top of the screen.

Q. What file types can you work from?

We accept many different file formats. Here are some of the most common: JPG, TIF, PSD, PDF, AI

Q. What about nude pictures or pornography, do you print material like that?


No. We reserve the right to refuse to print any material that we determine to be profane, obscene, suggestive or pornographic. All such material will also be deleted from your image library. We want to be your lab. Please, keep your clothes on!