Frequently Asked Questions

Q. Why does my previous user name and password not work?

We completely rebuilt the website and we were unable to transfer your information. You will need to create a new account. We are sorry for any inconvenience.


Q. What happened to my images from my old account?

Unfortunately we no longer have access to your images. We didn’t just update the look of our website, we did an entire rebuild. We are sorry for any inconvenience.

 

Q. How are your turnaround times calculated?

The clock starts when you place your order. If you need SAME DAY service, you must have your order in by 10 am CST. If you place an order after business hours or over the weekend we will start your job the next business day.


Q. Can I get my resume printed on the back of my headshots?

Yes you can. Select the resume option in the order option section of the selected template of your choice. Upload your resume into page 2 of the template, position it, and proceed to order.


Q. How can I get help setting up my headshot?

Give us a call, we will gladly walk you through the ordering process. 


Q. What happens if there is a mistake on my order?

If we make a mistake on your order we will re-print the order and ship it to you at no extra cost to you.

By using the on-line editor, you acknowledge that you are responsible for accurately inputting the correct information. If you are not certain that your Agency's template is current, please contact your agency before proceeding. HeadShots2Go will update the template upon hearing from the Agency's authorized representative.

As part of our service, HeadShots2Go will color correct your files as needed. On occasion, we receive images that lack the proper resolution or are poor quality. If the product looks terrible because the image quality is poor, we are limited on what we can do to help. We may try to contact you, but ultimately you are responsible for the images you submit.


Q. What file types can you work from?

We accept many different file formats. Here are some of the most common: JPG, TIF, PDF, PNG


Q. I don't see my Agency's templates... can I get them into your system?

Yes, you can. Show the site to your Agency and have them contact us. We will quickly work with them to place their personalized templates online.


Q. Where are you located?

6631 Browning Drive

North Richland Hills, Texas 76180

We are open Monday thru Friday 8am - 5pm CST.


Don't see an answer to your question, give us call - 817-519-3689